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  • Career Opportunities

    Drexel University Online is a wholly-owned for-profit subsidiary of Drexel University, specializing in innovative, Internet-based distance education programs for working professionals and corporations in the US and abroad. A pioneer in online education, Drexel has offered programs online since 1996.

    Come join our team. Current open positions include:


    Enrollment Counselor 

    Department: Enrollment Services
     

    As part of a high functioning team, the Enrollment Counselor serves as the first point of contact with prospective students. Their primary function is to guide prospective students through each step of the enrollment management process, from lead to applicant to enrolled student. The Enrollment Counselor is responsible for creating positive experiences for prospects by building a relationship with them, answering their questions, and guiding them through the decision to enroll with Drexel University Online. Enrollment Counselors are student- centered and driven by the need to help other’s achieve their educational goals.

    Responsibilities: 

    • Handling a high-volume of inbound and outbound calls from/to a constantly growing pool of prospective students.
    • Responding to emails from prospective students who are requesting further information about the online programs offered by Drexel University.
    • Setting and holding individual appointments with prospective students to provide a detailed breakdown of the features and benefits of Drexel University Online.
    • Providing prompt follow-up and problem resolution as needed.
    • Recording and entering prospect data accurately in all databases.
    • Delivering superior customer service to prospective students to support the overall goals of the department and company.

    Job Qualifications: 

    • Bachelor's degree required, masters a plus
    • Must be able to thrive in a fast pasted environment and meet challenging goals
    • Must be student- centered and have the ability to identify strengths and weaknesses and qualify prospective students.
    • Social Perceptiveness: must be constantly aware of other’s reactions, understand the reasoning behind it and adapt accordingly
    • Preference given to candidates with experience working with non-traditional adult students
    • Prior sales experience is a plus
    • Technical skills including proficiency in internet software, Microsoft Office, Leads 360 and Salesforce are preferred
    • Superior oral and written communications skills
    • Ability to work both independently as well as part of a high-performing team
    • A proven track record in student enrollment, customer service and sales

    Please forward resume, cover letter to Jinger Cahill, Human Resources Coordinator (jgc67@drexel.edu). 

    Drexel University Online is an Equal Employment Opportunity Employer.


    Enrollment Specialist 

    Department: Enrollment Services
     

    Drexel University Online is seeking enrollment specialists for its Philadelphia based operations to join an innovative team dedicated to providing outstanding customer service to prospective students interested in attending a comprehensive global research university ranked among the top 100 in the nation. Enrollment Specialists serve as the first point of contact in the journey as prospective students begin the critical process of selecting a higher education institution to further their educational pursuits.

    Responsibilities: 

    • Communicate with prospective students via telephone, email and in-person to assist them in making informed decisions by providing timely and accurate information;
    • Provide courteous service to prospective students inquiring about the university, its academic programs, admissions requirements, policies, payment options and procedures;
    • Ensure a positive customer experience by being available, courteous, knowledgeable and responsive to prospective student needs and wants;
    • Respond to inbound inquiries and initiate outbound activities designed to assist prospective students learn about the university’s world class brand and its value proposition;
    • Inform students about the technology enhanced online environment, the characteristics of a successful online student and the learning management system;
    • Effectively utilize the customer relationship management platform to adhere to established best-practice business processes that provide relevant information to prospective students throughout the discovery and decision making phase;
    • Evening and weekend hours and possible holidays may be required;
    • Perform other duties as assigned.

    Minimum education and experience: 

    BA/BS degree required from an accredited institution of higher learning and one year experience providing quality customer service; outstanding interpersonal, oral, and written communication skills; excellent organizational and time management skills; ability to prioritize and manage multiple tasks in a high volume/high interaction environment; self-motivated, organized; Preferred experience: previous advising/higher education; customer relationship management (CRM), service center environment, previous experience with student recruitment and/or outreach a plus.

    Please forward resume, cover letter to Jinger Cahill, Human Resources Coordinator (jgc67@drexel.edu). 

    Drexel University Online is an Equal Employment Opportunity Employer.


    Lead Cultivation Supervisor  

    PURPOSE

    Manages team of Enrollment Counselors.

    Responsibilities: 

    • Responding to inbound calls, emails, and instant messaging from prospective students who are requesting further information for the online programs.
    • Responding to prospective and current applicants’ information inquiries via telephone and e-mail.
    • Explaining the features and benefits of Drexel University Online programs to prospective students.
    • Distributing requested program materials promptly to prospective students.
    • Providing prompt customer follow-up and problem resolution as needed.
    • Recording and entering prospect data accurately in all databases.
    • Delivering superior customer service to prospective students to support the overall goals of the department and company.
    • Handling of inbound and outbound calls.
    • Distributing email and phone mail messages that are received in general mailboxes.
    • Updating applicant records in automated tracking systems, including but not limited to billing codes, admission term, and document receipt.
    • Initiating daily application status emails using automated email system.
    • See Supervisory Responsibilities below.
    • Supervisory Responsibilities: Directly supervises five employees in the Enrollment Services Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

    • Analytical skills.
    • Creativity.
    • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
    • Project Management – Completes projects on time and budget. [will depend on position]
    • Technical Skills –Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
    • Teamwork – Balances team and individual responsibilities; Exhibits objectively and openness to others’ views; Gives and welcomes feedback; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
    • Cost Consciousness – Works within approved budget; Conserves organizations resources.
    • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values.
    • Professionalism.
    • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
    • Adaptability.
    • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a matter that gets others’ attention.

    MINIMUM REQUIRED EDUCATION AND EXPERIENCE

    • Bachelor’s degree (B. S.) in Business/Marketing from four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of Contact Management systems; Web Analytics software, Internet software; Project Management software; Spreadsheet software and Word Processing software.

    PHYSICAL REQUIREMENTS

    • Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
    • Extensive use of keyboard requiring repetitive motion of fingers.
    • Regular sitting for extended periods of time.
    • Occasional travel.
    • Any other physical capabilities necessary to perform the essential functions of the job.

    Please forward resume, cover letter to Jinger Cahill, Human Resources Coordinator (jgc67@drexel.edu). 

    Drexel University Online is an Equal Employment Opportunity Employer.


A Better U.