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  • Career Opportunities

    Drexel University Online is a wholly-owned non-profit subsidiary of Drexel University, specializing in innovative, Internet-based distance education programs for working professionals and corporations in the US and abroad. A pioneer in online education, Drexel has offered programs online since 1996.

    Come join our team. Current open positions include:


    Digital Communications Manager  

    Drexel University Online is aggressively expanding its national reach and influence and is seeking a talented and professional digital communications expert to propel these efforts even further. The Digital Communications Manager will help to create a Drexel University Online (DUO) community by creating and sharing content through digital communications and social media efforts.

    Reporting to the Assistant Vice President of Strategic Outreach, your overall objective will be to position Drexel University as a reputable online education provider and thought-leader across various digital communications and social media channels. In addition, this position will be instrumental in building and maintaining vibrant, engaging social media communities for online students of Drexel University.

    As a key member of the Strategic Communications team, you will work with various DUO and Drexel University departments and individual college marketing, communications and social media contacts across campus to accomplish digital outreach and community building goals and objectives.

    Responsibilities: 

    • Building and maintaining vibrant, engaging social media communities for Drexel’s online students
    • Developing a strong and flexible social media content calendar
    • Monitoring DUO mentions in online blogosphere content and comments, as well as social media conversations
    • Participating in high level, third-party Twitter chats and in other online conversations to build brand visibility and thought leadership
    • Identifying and analyzing issues, patterns and trends in online prospective and current student requests and needs
    • Working with various departments to funnel and address inquiries via social media
    • Creating compelling digital communications content, including, but not limited to, social media marketing, social media posts, blog posts, and responses to online questions from prospective students, etc.
    • Reviewing and editing blog posts from DUO third-party SEO agency
    • Remaining up to date on social media tools, best practices and how other organizations and companies are using new media
    • Creating short and long term social media strategies and tactics, with the ability to track and analyze ROI
    • Developing innovative digital and social media methods of communication with alumni, current and potential students, and other constituents, including external partners
    • Performs other job-related duties as assigned.

    Job Qualifications: 

    • Bachelor’s degree in public relations, marketing, social media, and/or communications-related field required
    • 3-5 years of social media/social media marketing experience; higher education and agency experience preferred
    • Superior writing, editing, organizational and analytical communication skills
    • Expert knowledge of AP style
    • Expert knowledge in using social media in a professional capacity, including mastery of individual social media platforms’ terminology and nuances
    • Experience with basic html and CMS
    • Strong oral and written communication and customer service skills
    • Demonstrates ability to manage critical and highly sensitive issues that may arise via social media conversations with students
    • Event planning experience for social media purposes
    • Demonstrated ability to manage multiple deadlines and achieve results in a collaborative, fast-paced strategic communications department
    • Graphic design experience for social media highly desired.

    Please forward resume, cover letter to Jinger Cahill, Human Resources Coordinator (jgc67@drexel.edu). 

    Drexel University Online is an Equal Employment Opportunity Employer.


    Enrollment Counselor  

    Department: Enrollment Services
     

    As part of a high functioning team, the Enrollment Counselor serves as the first point of contact with prospective students. Their primary function is to guide prospective students through each step of the enrollment management process, from lead to applicant to enrolled student. The Enrollment Counselor is responsible for creating positive experiences for prospects by building a relationship with them, answering their questions, and guiding them through the decision to enroll with Drexel University Online. Enrollment Counselors are student- centered and driven by the need to help other’s achieve their educational goals.

    Responsibilities: 

    • Handling a high-volume of inbound and outbound calls from/to a constantly growing pool of prospective students.
    • Responding to emails from prospective students who are requesting further information about the online programs offered by Drexel University.
    • Setting and holding individual appointments with prospective students to provide a detailed breakdown of the features and benefits of Drexel University Online.
    • Providing prompt follow-up and problem resolution as needed.
    • Recording and entering prospect data accurately in all databases.
    • Delivering superior customer service to prospective students to support the overall goals of the department and company.

    Job Qualifications: 

    • Bachelor's degree required, masters a plus
    • Must be able to thrive in a fast pasted environment and meet challenging goals
    • Must be student- centered and have the ability to identify strengths and weaknesses and qualify prospective students.
    • Social Perceptiveness: must be constantly aware of other’s reactions, understand the reasoning behind it and adapt accordingly
    • Preference given to candidates with experience working with non-traditional adult students
    • Prior sales experience is a plus
    • Technical skills including proficiency in internet software, Microsoft Office, Leads 360 and Salesforce are preferred
    • Superior oral and written communications skills
    • Ability to work both independently as well as part of a high-performing team
    • A proven track record in student enrollment, customer service and sales

    Please forward resume, cover letter to Jinger Cahill, Human Resources Coordinator (jgc67@drexel.edu). 

    Drexel University Online is an Equal Employment Opportunity Employer.


    Enrollment Specialist  

    Department: Enrollment Services
     

    Drexel University Online is seeking enrollment specialists for its Philadelphia based operations to join an innovative team dedicated to providing outstanding customer service to prospective students interested in attending a comprehensive global research university ranked among the top 100 in the nation. Enrollment Specialists serve as the first point of contact in the journey as prospective students begin the critical process of selecting a higher education institution to further their educational pursuits.

    Responsibilities: 

    • Communicate with prospective students via telephone, email and in-person to assist them in making informed decisions by providing timely and accurate information;
    • Provide courteous service to prospective students inquiring about the university, its academic programs, admissions requirements, policies, payment options and procedures;
    • Ensure a positive customer experience by being available, courteous, knowledgeable and responsive to prospective student needs and wants;
    • Respond to inbound inquiries and initiate outbound activities designed to assist prospective students learn about the university’s world class brand and its value proposition;
    • Inform students about the technology enhanced online environment, the characteristics of a successful online student and the learning management system;
    • Effectively utilize the customer relationship management platform to adhere to established best-practice business processes that provide relevant information to prospective students throughout the discovery and decision making phase;
    • Evening and weekend hours and possible holidays may be required;
    • Perform other duties as assigned.

    Minimum education and experience: 

    BA/BS degree required from an accredited institution of higher learning and one year experience providing quality customer service; outstanding interpersonal, oral, and written communication skills; excellent organizational and time management skills; ability to prioritize and manage multiple tasks in a high volume/high interaction environment; self-motivated, organized; Preferred experience: previous advising/higher education; customer relationship management (CRM), service center environment, previous experience with student recruitment and/or outreach a plus.

    Please forward resume, cover letter to Jinger Cahill, Human Resources Coordinator (jgc67@drexel.edu). 

    Drexel University Online is an Equal Employment Opportunity Employer.


    Manager of Academic Partnerships  

    The Manager of Academic Partnerships will serve as the day-to-day liaison between Drexel University Online and all colleges, academic committees and academic departments at Drexel University. This role is key in facilitating collaboration between the two divisions, enabling the success of both. Drexel University is a top-100 private non-profit university. The Manager of Academic Partnerships is an administrator responsible for upholding the highest academic standards, for facilitating growth of online students, communicating daily with colleges and academic departments to remove barriers to admission and recruitment, for working with colleges to increase academic programs online, and advocating for efficient academic processes and decisions. This position reports to the Assistant Vice President for Academic Partnerships. This individual is responsible for building relationships across departments and colleges on behalf of the online students and serves on committees and task forces to promote the growth of online programs and the success of online students. This position works within the guidelines, policies and mission of the university and will be accountable and responsible for specific projects as assigned.

    Responsibilities: 

    • The Manager of Academic Partnerships is a new position requiring a positive, goal-oriented, high-energy, collaborative professional who is committed to maintaining the university's academic standards, committed to online student recruitment and student success.
    • This individual partners with our Strategic Marketing Managers & academic departments and colleges to launch, promote, grow and create programs for online
    • This position serves as the academic advisor for the Drexel University Online enrollment managers, marketers and business development teams.
    • S/he is responsible for monitoring regional accreditation requirements and national standards for quality in online programs.
    • This position monitors state licensure approvals conducted by the Provost's office.
    • The Manager of Academic Partnerships monitors online student retention challenges and advocates for services needed.
    • This position is responsible for monitoring helping our Strategic Marketing team to monitor admission requirements, academic online program approvals and recommending changes where appropriate.
    • This individual must have the ability to manage special projects as assigned.

    Please forward resume, cover letter to Jinger Cahill, Human Resources Coordinator (jgc67@drexel.edu). 

    Drexel University Online is an Equal Employment Opportunity Employer.


    Business Development Representative  

    Reports to: Business Development Manager

    Based in: Chicago, West Coast, Arizona, or DC area
     

    Manages assigned high-profile partner accounts to increase account penetration as well as enrollments on a quarterly basis.

    Responsibilities: 

    • Manage Drexel eLearning’s health system, corporate, education, and association partner accounts with 20,000+ employees or more.
    • Develop and execute enrollment cultivation strategies for large partner accounts
    • Interface with senior decision makers within assigned partners to increase account penetration to generate enrollments.
    • Deliver sales presentations to executives as well as employees within assigned customer base.
    • Identify cohort and contract learning opportunities to support enrollment growth within assigned partners
    • Develop and coordinate strategic site visits and marketing activity to assigned partners monthly to increase brand awareness and lead generation
    • Collaborate with marketing and management to develop innovative marketing and promotional strategies to support
    • Act as corporate liaison between assigned partners and Drexel e-Learning, Inc. (DeL).
    • Attend annual meetings, trade shows, conferences and on-site client visits to increase brand awareness within partner accounts.
    • Develop enrollment forecasts quarterly for assigned partner accounts.
    • Assist in providing internal and external training based on departmental needs.
    • And other duties assigned by management

    Job Qualifications: 

    • Bachelor’s Degree required, MS or MBA a plus
    • 4 to 6 years of experience in sales and/or account management, preferred
    • Ability to work in a fast paced environment, with multiple and changing priorities while maintaining strong focus on execution and results.
    • Strong interpersonal and collaboration skills with an ability to communicate at all levels of an organization both internally and externally.
    • Excellent written and verbal communication skills, including presentation skills.
    • Detail-oriented with excellent follow-up, budgeting, and time management skills.
    • Must be able to travel up to 75% of the time within the continental U.S.
    • Adept at handling multiple complex projects simultaneously under pressure to meet tight deadlines.

    Please forward resume, cover letter to Jinger Cahill, Human Resources Coordinator (jgc67@drexel.edu). 

    Drexel University Online is an Equal Employment Opportunity Employer.


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