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Drexel Online. A Better U.

About Drexel University Online

Career Opportunities

Drexel eLearning, Inc. (DeL) is a wholly-owned for-profit subsidiary of Drexel University, specializing in innovative, Internet-based distance education programs for working professionals and corporations in the US and abroad. A pioneer in online education, Drexel has offered programs online since 1996.

Come join our team. Current open positions include:


Business Development Representative

Department: Business Development

Business Development Representatives manage assigned small to mid-sized partner accounts to increase account penetration as well as enrollments on a quarterly basis.

Responsibilities:

  • Manage Drexel eLearning’s health system, corporate, education and association partner accounts with 5,000+ employees or members
  • Develop and execute enrollment cultivation strategies for local, regional and national partners
  • Interface with senior level decision makers within assigned partners to increase account penetration to generate enrollments
  • Deliver sales presentations to decision makers as well as employees within assigned customer base
  • Coordinate visits and marketing activity to assigned partners monthly
  • Build and maintain external client relationships
  • Act as corporate liaison between assigned partners and Drexel e-Learning, Inc. (DeL).
  • Attend annual meetings, trade shows, conferences and on-site client visits to increase brand awareness with partner accounts
  • Uncover and identify new business opportunities for partner educational initiatives
  • Develop enrollment forecasts quarterly for assigned partner accounts

All responsibilities are essential job functions unless noted as nonessential (N).

Required Knowledge, Skills, and Abilities:

  • Analytical skills.
  • Creativity.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Project Management – Completes projects on time and budget. [will depend on position]
  • Technical Skills –Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectively and openness to others’ views; Gives and welcomes feedback; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Cost Consciousness – Works within approved budget; Conserves organizations resources.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values.
  • Professionalism.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Adaptability.
  • Innovation- Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a matter that gets others’ attention.

Minimum Required Education and Experience:

  • Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of Microsoft Office Suite and Salesforce Internet software.

Physical Requirements:

  • Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
  • Extensive use of keyboard requiring repetitive motion of fingers.
  • Regular sitting for extended periods of time.
  • Occasional travel.
  • Occasional lifting supplies, promotional materials, and related materials up to 50 lbs.
  • Any other physical capabilities necessary to perform the essential functions of the job.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Please forward resume, cover letter to Caitlin Robinson, Executive Director, Human Resources (crr66@drexel.edu).

Drexel University Online is an Equal Employment Opportunity Employer.


Data Architect | Business Intelligence Manager

Department: IT

The Data Architect | Business Intelligence Manager will play a critical role in the transformation of Drexel University Online’s business capabilities that will enable a new breed of IT services to support Marketing, Business Development, Enrollment Management, Information Technology, and Operations. This role will own the full-lifecycle of data, its consumption model, establish governance models to ensure accuracy of data utilized for reporting, KPIs, and analytics.

The Data Architect | Business Intelligence Manager will define and manage the Master Data Management Strategy that will drive consistancy of data and information security in the Source of Truth (SOT) and all systems that interact with it. The essential duties will include the following:

Responsibilities:

  • Establish a scalable data architecture framework for all data utilized by Drexel University Online's (DUO) stakeholders for reporting, metrics, KPIs, and analytics
  • Define a Master Data Management Strategy for all existing and future data elements within DUO's technology infrastructure
  • As a member of the DUO IT team, quantify data requirements for all projects by documenting, assessing risk impacts, and validating solution components involving access and use of data from various systems
  • Build and support Data Warehouse to ensure all DUO data assets are aligned to architecture strategy in support of business intelligence, analytics, and reporting needs
  • Manage the daily data acquisition processes and activities
  • Engage w/ business stakeholders to define, validate and create analytical reports, KPIs, and dashboards that will provide business intelligence and insight to an ever changing landscape
  • Develop and manage the ETL, SQL, & relational database tables to ensure that accuracy, consistency, and integrity is maintained throughout the lifecycle of the data flow between systems
  • Deploy protocols that govern the security of information by system, role, department, and customer type
  • Design and specify improvements to interfaces between databases and systems, including 3rd-party products and services
  • Analyze reports, troubleshoot problems and ensure accurate and complete reporting from data collection, aggregation and allocation including data correction requirements
  • Perform basic statistical analyses for projects and reports
  • Identify, analyze and interpret trends or patterns in complex data sets
  • Create and present quality dashboards that will be displayed on monitors throughout the business to track real-time progress
  • Analyze business requirements, recommend and help implement best business practices around the use of data and reports
  • Participate in the development of the Data Architecture, Vision and IT Roadmap
  • Research, analyze, recommend and implement new data management and analysis processes, tools, applications, systems and techniques
  • Assist in many phases of the application and database development lifecycle, from requirements gathering and documentation, to design, testing, and training on various projects
  • Produce accurate technical documentation and other specifications required to implement and support new and existing data structures and their connectors
  • Manage the point-in-time data strategy for reporting needed by the business to make critical decisions
  • Evaluate and document all data integration touch-points across all systems of record
  • Create a backup & recovery process for all data sources
  • Perform duties as the Data Warehouse Manager

Job Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology or related field. Master’s Degree a plus.
  • 7 years experience in data warehouse management. Certified Data Management Professional (CDMP) preferred.
  • 5 years experience in gathering requirements, conducting risk assessments, and quantifying data requirements for IT solutions
  • Experience architecting Salesforce data models. Salesforce Technical Architect Certification (STA) a plus
  • Solid understanding of data modeling for marketing and sales solutions
  • Experience managing projects utilzing Agile Methodologies a plus
  • Must be able to analyze data to recommend priortization of enhancements to data structures utilized by applications throughout the business for making both tactical and strategic decisions
  • Manage data elements captured from Inquiries, Campaigns, and financial systems utilized to define ROI
  • Configure and deploy a next-gen Business Intelligence System for reports and dashboards
  • Excellent interpersonal and communication skills
  • Exceptional skills in the creation of visual impacting presentation content
  • Experience presenting to senior management
  • Demonstrated history of working with groups and teams
  • Good understanding of System Development Life Cycle
  • Understanding of Higher Education industry and emerging trends in Online Education
  • Must be highly organized and proactive; self-motivated
  • Highly proficient in Microsoft Excel, MS Project, and MS Visio

Please forward resume, cover letter to Caitlin Robinson, Executive Director, Human Resources (crr66@drexel.edu).

Drexel University Online is an Equal Employment Opportunity Employer.


Digital Communications Manager

Drexel University Online is aggressively expanding its national reach and influence and is seeking a talented and professional digital communications expert to propel these efforts even further. The Digital Communications Manager will help to create a Drexel University Online community by creating and sharing content through digital communications and social media efforts.

Reporting to the Director of Strategic Communications, your overall objective will be to position Drexel University Online as a reputable institution and thought-leader across various digital communications and social media channels. In addition, this position will be instrumental in building and maintaining vibrant, engaging social media communities for online students of Drexel University.

As a key member of the Strategic Communications team, you will work with various Drexel Online departments and individual college marketing, communications and social media contacts across campus to accomplish digital outreach and community building goals and objectives.

Responsibilities:

  • Building and maintaining vibrant, engaging social media communities for Drexel Online students
  • Developing a strong and flexible social media content calendar
  • Monitoring Drexel Online mentions in online blogosphere content and comments, as well as social media conversations
  • Participating in high level, third-party Twitter chats and in other online conversations to build brand visibility and thought leadership
  • Identifying and analyzing issues, patterns and trends in online prospective and current student requests and needs
  • Working with various departments to funnel and address inquiries via social media
  • Creating compelling digital communications content, including, but not limited to, social media posts, blog posts, and responses to online questions from prospective students, etc.
  • Reviewing and editing blog posts from our third-party SEO agency
  • Stays up to date on social media tools, best practices and how other organizations and companies are using new media
  • Creating short and long term social media strategies and tactics, with the ability to track and analyze ROI
  • Developing innovative digital and social media methods of communication with alumni, current and potential students, and other constituents including external partners
  • Performs other job-related duties as assigned

Required Qualifications:

  • Bachelor degree in public relations, marketing, social media, and/or communications-related field required
  • 1-3 years of social media experience; higher education and agency experience preferred
  • Superior writing, editing, organizational and analytical communication skills
  • Expert knowledge of AP style
  • Expert knowledge in using social media in a professional capacity, including mastery of individual social media platforms’ terminology and nuances
  • Experience with basic html and CMS
  • Strong oral and written communication and customer service skills
  • Must demonstrate the ability to manage critical and high sensitivity issues that may arise via social media conversations with students
  • Event planning experience for social media purposes
  • Must demonstrate the ability to manage multiple deadlines and achieve results in a collaborative, fast-paced strategic communications department
  • Graphic design experience for social media highly desired

Please forward resume, cover letter to Caitlin Robinson, Executive Director, Human Resources (crr66@drexel.edu).

Drexel University Online is an Equal Employment Opportunity Employer.


Marketing Manager, Business Development

  • Job Title: Marketing Manager, Business Development
  • Posted: August 2014
  • Type: Full-time
  • Experience: Mid Level
  • Function: Marketing
  • Industry: Education Management
  • Travel: 5% (occasional)

The Marketing Manager, Business Development owns the marketing function for all Drexel Online partner organizations. This includes development of the marketing strategy for each vertical from awareness through enrollment, identification and prioritization of tactics, direction of team of two specialists to execute strategy, management of annual budgets/monthly forecasts, ROI measurement, management of the messaging and creative strategy for each partner vertical, as well as meeting enrollment targets.

Responsibilities:

  • Build and optimize annual marketing strategy, budgets and campaign plans by vertical
  • Project-manage execution of marketing strategy
  • Manage team of two marketing specialists responsible for project tactics and trafficking
  • Work closely with strategic marketing managers and creative services team to develop messaging and creative strategy for each vertical
  • Manage and maintain partner web pages
  • Oversee and manage day-to-day marketing performance of each partner vertical to ensure favorable performance
  • Ensure business development representatives are equipped with marketing materials in the field
  • Work with event management team to develop marketing materials for all partner-related events
  • Plan and develop marketing materials for industry conferences
  • Perform post-campaign analysis to determine performance and ROI
  • Provide regular reporting on partner marketing performance to business development team and to senior management
  • Manage IT and operations projects specific to his/her business
  • All additional duties and responsibilities to manage his/her business to success

Job Qualifications:

  • Bachelors degree in business with concentration on marketing or other related specialization; work experience will also be considered
  • 5+ years of experience within a variety of marketing roles
  • Project management experience is a plus
  • B to B marketing experience is preferred
  • Understanding of integrated marketing; how various offline/online and brand/direct response channels work together
  • Strong brand messaging and creative experience; understands how to develop brand messaging strategy and execute through creative
  • Excellent interpersonal and communication skills
  • Experience presenting to senior management
  • Able to shift thinking frequently from high level strategic decisions to detailed tactical decisions
  • Must be highly organized and proactive; self-motivated
  • Highly proficient in Microsoft Excel

Please forward resume, cover letter to Caitlin Robinson, Executive Director, Human Resources (crr66@drexel.edu).

Drexel University Online is an Equal Employment Opportunity Employer.


Senior IT Business Analyst

Department: IT

The Senior IT Business Analyst will play a critical role in the transformation of Drexel University Online’s business capabilities that will enable a new breed of IT services to support Marketing, Business Development, Enrollment Management, Information Technology, and Operations. This role will serve as a conduit between IT and the business, ensuring that the business process is documented, reengineered, and requirements gathered before the technology solution is designed and deployed.

The Senior IT Business Analyst will assist in the management of application development cycle, from process flow, root-cause analysis, requirements gathering, design, development, testing, and deployment strategies on various projects to include Salesforce CRM, Website, Analytics platform, and Student Information Systems. The essential duties will include the following:

Responsibilities:

  • Actively engages with business units to identify opportunities where technology can resolve business challenges, understanding what is working and what changes are needed to optimize the process
  • Apply Six Sigma methodologies to document processes, pain-points, root cause, risk assessment, and information flow
  • Conduct process re-engineering sessions to identify the optimal business process before an automated solution is deployed to facilitate capabilities
  • Analyze and test emerging technologies to determine utilization and interoperability with the Drexel Online technology ecosystem
  • Develop “users stories” and validate business scenarios that will enable accurate design specifications for custom applications and business rules with various systems of record
  • Lead the effort on Proof of Concept testing of 3rd party technologies and facilitate business buy in and sign off
  • Evaluate Salesforce AppExchange apps for integration into technology ecosystem, quantifying the build vs. buy decision
  • Participate in the development of the CRM system architectural vision and long-term roadmap
  • Conduct project prioritization sessions with business to maximize ROI of technology investments
  • Produce accurate technical documentation, specifications, and business rules needed to implement and support new and existing applications
  • Project Management & Deliverable validation throughout the project life-cycle to ensure projects are on time and within budget
  • Create a QA Testing & User Acceptance Strategy to include the creation of testing scripts and quality exit criteria
  • System Administration of Web sites & Salesforce (CRM) to include configuration, access control and troubleshooting
  • Define and host workshops with business stakeholders to define business capabilities and technology solutions
  • Define and manage the Change Management Strategy needed to inform the user community of enhancements to the technology they consume, to include conducting training and demos with stakeholders.

Job Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology or related field. Master’s Degree a plus.
  • 7 years experience in Project Management. Project Management Professional (PMP) or Project Management Institute – Agile Certified Practitioner Certification preferred (PMI-ACP).
  • 5 years experience in gathering requirements, conducting risk assessments, quantifying system functionality. Certified Business Analysis Professional (CBAP) Preferred.
  • 3 years experience working with Salesforce.com CRM environments. Salesforce Admin Certification a plus.
  • 3 years of Six Sigma experience conductint process improvement activities with the business. Six Sigma (6Sigma) Greenbelt Certification preferred
  • Solid understanding of marketing campaign tracking and analytics
  • Experience managing software projects utilizing Agile Methodology
  • Must be able to analyze data to determine priortization of enhancements to systems utilized throughout the business lifecycle
  • Experience in User Interface Design/Experience (UX) in software applications
  • Excellent interpersonal and communication skills
  • Exceptional skills in the creation of visual impacting presentation content
  • Experience presenting to senior management
  • Demonstrated history of working with groups and teams
  • Good understanding of System Development Life Cycle
  • Proficient in creating Change Management Strategies and delivering training. Change Management Certification preferred.
  • Understanding of Higher Education industry and emerging trends in Online Education
  • Experience with deploying technology to facilitate Lead Cultivation, Marketing, Business Development, Sales, and Enrollment Management a plus
  • Must be highly organized and proactive; self-motivated
  • Highly proficient in Microsoft Excel, MS Project, MS Visio

Please forward resume, cover letter to Caitlin Robinson, Executive Director, Human Resources (crr66@drexel.edu).

Drexel University Online is an Equal Employment Opportunity Employer.


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